Credit Collections Officer - Remote

Overview

The Credit Collections Officer at Brighte will handle customer inquiries related to payments, manage accounts, and resolve issues, ensuring a smooth and empathetic approach to collections.

In Short

• Handle incoming and outgoing phone and email inquiries related to payments.
• Identify causes of overdue payments and set up payment plans.
• Recognize early signs of financial troubles in customers.
• Manage and monitor designated accounts and conduct reconciliations.
• Meet performance targets set by the company.
• Create productive working relationships with customers.
• Engage in training and receive coaching.

Requirements

• Excellent verbal communication and interpersonal skills.
• Strong critical thinking and problem-solving abilities.
• Empathy in customer interactions.
• Flexibility in communication style.
• Experience in collections with inbound and outbound customers.

Benefits

• Flexible working arrangements with a hybrid work model.
• Free lunch on Mondays and social activities.
• Opportunity to join Employee Share Option Plans (ESOP).
• Well-stocked pantry with snacks and beverages.
• End-of-trip facilities for cyclists.
• Extra day off to celebrate work anniversaries.