Senior Solutions Consultant - Remote

Overview

The Senior Solutions Consultant plays a critical role in supporting our Sales and Account Management teams, assisting with new client onboarding, integration processes, and providing technical support to existing clients.

In Short

• Engage with clients and partners daily through emails and video/phone calls.
• Act as the primary point of escalation for internal and external stakeholders.
• Provide advanced technical support to commercial and solution architecting teams.
• Debug and troubleshoot website implementations for ID5 services.
• Create and maintain BI dashboarding for products and clients.
• Troubleshoot and analyze product deliverables using various tools.
• Implement solutions for identity-based marketing campaigns.
• Establish yourself as a domain expert in digital identity technologies.
• Collaborate with Product and Engineering teams on integrations and product challenges.
• Contribute to the growth of our Services practice.

Requirements

• Proven background in technical support and consulting.
• Proficiency in JavaScript, Python, RESTful APIs, SQL.
• Experience running analytics and building BI dashboards.
• Exceptional troubleshooting and analytical skills.
• Highly organised and process-oriented.
• Superior communication and presentation skills.
• Entrepreneurial spirit and ability to thrive in a startup environment.
• Prior experience in adtech is advantageous.

Benefits

• Remote-first working policy.
• Competitive compensation package, including stock options.
• WeWork membership and option to work from different locations.
• Regular offsites for team bonding.
• Dynamic environment with growth and development opportunities.
• Friendly, international, and multicultural team.
• Equal opportunity employer promoting diversity and inclusion.