Customer Service Manager - Power Generation - Remote

Overview

This position involves managing customer service and maintenance activities in the power generation industry, requiring advanced technical knowledge and strong communication skills.

In Short

• Act as the primary contact for customer support in the assigned region.
• Manage maintenance services and field engineering tasks.
• Utilize technical knowledge to resolve complex issues.
• Responsible for staffing and performance development.
• Travel up to 50% between customer sites.
• Lead small projects with low risks.
• Document, plan, and execute customer service programs.
• Foster an inclusive and diverse workplace culture.
• Support the mission of decarbonizing energy solutions.
• Engage in continuous learning and development opportunities.

Requirements

• Bachelor's degree from an accredited university.
• Advanced experience in Services & Customer Service Management.
• Experience in the power generation industry.
• Strong oral and written communication skills.
• Ability to analyze and resolve problems effectively.
• Ability to work autonomously while adhering to policies.
• Knowledge of best practices in customer service.
• Technical experience in the field.
• Ability to propose solutions outside set parameters.
• Experience leading small teams or projects.

Benefits

• Competitive compensation and benefits package.
• Opportunities for career growth and development.
• Support for a healthy, balanced lifestyle.
• Inclusion and diversity initiatives.
• Relocation assistance provided.
• Access to ongoing training and learning programs.
• Engagement in sustainability efforts.
• Support for personal and family needs.
• Work in a mission-driven environment focused on decarbonization.
• Be part of a global leader in gas power technologies.