Settlements & Customer Care - Administration Officer - Remote

Overview

The Settlements & Customer Care - Administration Officer will support client-facing and back-end operations within the mortgage management process while providing exceptional customer service.

In Short

• Full-time remote position for Filipino candidates.
• Salary up to 1,600 AUD per month based on experience.
• Provide customer service via phone and email.
• Manage and resolve customer concerns with empathy.
• Maintain accurate client records and documentation.
• Coordinate with solicitors, lenders, and brokers.
• Prepare and review settlement documents.
• Track settlement timelines and follow up proactively.
• Assist with general administrative tasks.
• Collaborate with internal teams to support loan processing.

Requirements

• Strong communication skills.
• Experience in customer service or administration.
• Ability to manage multiple tasks efficiently.
• Detail-oriented with strong organizational skills.
• Empathy and problem-solving skills.

Benefits

• Work from home flexibility.
• Direct hire by the client, not an outsourcing agency.
• Opportunity to work with a boutique team.
• Be part of a supportive remote work culture.
• Continuous process improvement initiatives.