Technical Account Manager II - Remote

Overview

As a Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers, ensuring their success and security.

In Short

• Serve as primary technical contact for customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct periodic health checks and product training.
• Advocate for customers with internal stakeholders.
• Research and resolve technical issues promptly.
• Maintain control of escalated cases and lead cross-functional groups.
• Create knowledge base content for internal use.
• Identify renewal risks and collaborate on solutions.
• Support sales teams in account expansion opportunities.
• Drive timely resolution of support cases.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Proven problem-solving skills and collaborative attitude.
• Ability to travel up to 25%.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.