Principal Services Consultant - Remote

Overview

As a Principal Services Consultant, you will be responsible for guiding our most sophisticated prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long-term success with HubSpot. HubSpot is rapidly expanding upmarket, and as we serve more customers with advanced requirements and complex tech stacks, we need people who can advise and recommend the best way to deploy our software to meet our customer’s business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business, and technical acumen, and the desire to help build up HubSpot’s growing enterprise team.

In Short

• Recommend the right implementation approach and ongoing services for HubSpot's most complex, strategically important, and highest-paying customers, to lead the customer to long-term success with HubSpot
• Diagnose customer needs based on business objectives and technical requirements
• Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs
• Work directly with the customer or partner to define resource needs
• Establish clear milestones, project plans, and timelines for execution
• Present plans to the customer's Executive team
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions
• Provide advice and recommendations for HubSpot best practices, business processes, deployment planning, and change management to HubSpot prospects
• Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers, and innovating on solutions for the upmarket segment
• Build deep relationships with top accredited Solutions Partners

Requirements

• Have a customer first mindset and a consultative approach to problem solving
• Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
• Have experience helping large customers drive significant organizational change
• Have experience driving value conversations to executive teams
• Have pre-sale experience creating custom statements of work or custom implementation plans for complex service solutions
• Have experience consulting on and positioning the business ROI of engaging with recommended services
• Have excellent oral and written communication skills
• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision
• Have a strategic mindset and can help customers with their long-term planning
• Are very detailed-oriented and have strong project management skills
• Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy

Benefits

• Competitive salary and performance-based bonuses
• Participation in HubSpot’s equity plan
• Flexible work environment
• Comprehensive benefits package
• Opportunities for professional development
• Supportive company culture