Manager, Contract Management - LATAM - Remote

Overview

HubSpot is looking for an experienced leader to join our high performing Scaled Contract Management organization. This team is responsible for helping customers serviced by HubSpot’s Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries.

In Short

• Lead a team of Contract Managers overseeing contract and billing questions.
• Manage day-to-day operations and career development of team members.
• Build strong relationships with other managers and executives.
• Identify areas for innovation and improvement within the team.
• Analyze customer and performance data to inform decisions.
• Coach and develop team skills to achieve metrics.
• Maximize efficiency in a changing environment.

Requirements

• Passion for helping customers succeed with HubSpot.
• Experience in coaching and developing team members.
• Strong analytical skills to drive results.
• Familiarity with contracts and legal requirements.
• Excellent communication skills for effective negotiation.
• Organizational skills with a track record of driving efficiencies.
• Experience in resolving customer escalations.
• Ability to communicate effectively in various group sizes.
• Intellectual curiosity and resourceful problem-solving.
• 1-5 years of management experience preferred.

Benefits

• Opportunity to grow in a dynamic environment.
• Support for personal and professional development.
• Flexible work arrangements.
• Collaborative and innovative team culture.
• Recognition for contributions and achievements.