Customer Support Enablement Partner - Remote

Overview

The Customer Support Enablement Partner will support the global Customer Support organization, enhancing the learning experience for Customer Support representatives and driving performance and growth.

In Short

• Support over 2600+ sales and customer success professionals.
• Create impactful learning experiences for Customer Support reps globally.
• Partner with leadership to align enablement objectives.
• Develop a comprehensive learning roadmap for support teams.
• Conduct needs and gap analyses for program development.
• Present insights and summaries to executives.
• Leverage metrics to measure success and optimize processes.
• Manage project plans and communicate updates to stakeholders.

Requirements

• 4+ years in Customer Success, Support, or Pre-Sales.
• Strong understanding of customer support dynamics.
• Technical aptitude with HubSpot products.
• Ability to manage ambiguity and adapt to change.
• Proficient in stakeholder management.
• Excellent communication and public speaking skills.
• Strategic thinking and process improvement skills.
• Data-driven decision-making capability.

Benefits

• Competitive salary range of $118,500 - $189,600 annually.
• Participation in HubSpot’s equity plan.
• Tailored compensation packages based on skills and experience.
• Comprehensive benefits and perks to support personal growth.
• Commitment to fair compensation practices.