Customer Support Partner - T2 - Remote

Overview

As a Customer Support Partner - T2, you will be a key representative of our company, addressing complex product inquiries and technical issues while engaging with B2C and B2B customers in a dynamic fintech environment.

In Short

• Act as the voice of customers, addressing complex inquiries and issues.
• Resolve support tasks including bank transfer discrepancies and escalated cases.
• Support card logistics operations with high accuracy.
• Liaise with BPO support teams and banking partners to resolve issues.
• Channel customer feedback to influence product evolution.
• Opportunities for growth within the Operations team.
• Encouragement of diversity in an open team environment.

Requirements

• 3+ years of customer support experience, preferably in fintech or banking.
• Familiarity with financial products is desirable.
• Experience with CRM tools like Zendesk and Jira.
• Strong communication skills to explain complex concepts simply.
• Empathetic and solution-oriented approach to problem-solving.
• High attention to detail, especially in financial matters.
• Ability to handle sensitive data in compliance with standards.
• Comfortable troubleshooting issues on web and mobile platforms.
• Knowledge of KYC, AML, and GDPR basics is desirable.
• Understanding of fraud prevention measures is a plus.
• Bachelor’s degree preferred but not mandatory with strong experience.
• English proficiency is required; German is not necessary.

Benefits

• Opportunity to work with direct social impact.
• Attractive compensation and stock options.
• Open and international environment.
• Flexible work-from-home policy.
• Regular team events.
• Free lunch at the office in Berlin.
• Latest equipment provided.