Customer Success Lead - RegTech & IDV Solutions - Remote

Overview

We are seeking an experienced Customer Success Lead with a proven background in RegTech (Regulatory Technology) and Identity Verification (IDV) to join our growing team at Programmers Force. In this role, you will drive customer satisfaction, retention, and expansion by ensuring our clients maximize value from our solutions.

In Short

• Lead and manage customer success initiatives for RegTech & IDV clients.
• Serve as the primary point of contact for enterprise customers, ensuring their goals are met.
• Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection).
• Drive onboarding, training, adoption, and engagement strategies for clients.
• Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements.
• Monitor customer health scores, usage metrics, and proactively address risks of churn.
• Build long-term relationships with clients, ensuring high retention and renewal rates.
• Create playbooks and best practices for scaling customer success in RegTech/IDV solutions.
• Mentor and guide junior customer success managers/executives.

Requirements

• Proven experience in customer success, particularly in RegTech or IDV.
• Strong knowledge of compliance, KYC, AML, and fraud prevention strategies.
• Excellent communication and interpersonal skills.
• Ability to analyze customer data and metrics to drive decisions.
• Experience collaborating with cross-functional teams.
• Strong problem-solving skills and the ability to address customer challenges proactively.
• Experience in mentoring or guiding junior team members.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic team in a growing company.
• Professional development and training opportunities.
• Flexible working environment.
• Chance to make a significant impact on customer success and satisfaction.