Manager, Website Onboarding - Remote

Overview

The Manager, Website Onboarding at Housecall Pro is responsible for leading a team to ensure a smooth onboarding experience for service professionals, focusing on innovation and customer satisfaction.

In Short

• Oversee a team focused on onboarding service professionals.
• Manage onboarding pipeline and improve customer experience.
• Build standard operating procedures and frameworks.
• Drive execution of onboarding processes and resolve issues.
• Coach team members on best practices for optimization.
• Track KPIs related to onboarding and customer satisfaction.
• Collaborate with cross-functional teams to align strategies.
• Participate in hiring and training of new team members.
• Communicate updates to stakeholders across various channels.
• Foster a culture of innovation and team success.

Requirements

• 2+ years of management experience.
• 1-2+ years in onboarding and pipeline management.
• Experience with Google My Business preferred.
• Proficient in Google Sheets and Salesforce.
• Strong communication and leadership skills.
• Operational rigor and attention to detail.
• Ability to generate actionable insights from data.

Benefits

• Generous benefits program including health care.
• Flexible paid time off.
• Equity in a rapidly growing startup.
• Monthly tech reimbursements.
• Supportive company culture focused on employee growth.