Onboarding Specialist - French Speaking - Remote

Overview

As a Customer Onboarding Specialist (French-speaking), you will be instrumental in the first stages of our customer's journey, specifically for the French market. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one.

In Short

• Implement effective onboarding processes for new French-speaking customers.
• Conduct initial training sessions and product demonstrations in French.
• Develop customized onboarding materials in French and English.
• Maintain clear communication with French-speaking clients during onboarding.
• Collaborate with sales and customer success teams to improve customer satisfaction.
• Monitor and report on onboarding effectiveness using customer feedback.
• Serve as the primary point of contact for French-speaking customers.

Requirements

• At least 2 years of experience in customer onboarding or customer success in SaaS.
• Native level French and English required.
• Ability to manage multiple onboarding projects simultaneously.
• Strong interpersonal skills and positive first impression ability.
• Excellent communication and training skills in French and English.
• Ability to adapt to new technologies in a fast-paced environment.
• Strong problem-solving skills.

Benefits

• Competitive pay based on market rates.
• 100% remote work flexibility.
• Equity options in a profitable company.
• Values-driven leadership.
• Opportunities for professional growth and career advancement.
• Annual paid leave aligned with country norms.
• Country-specific benefits such as Health Insurance and Pensions.
• Diverse and dynamic team culture.