Senior Client Advocate - Remote

Overview

Horace Mann is seeking a Senior Client Advocate to lead the client experience for our group insurance plans. This role is key in ensuring a smooth and positive journey for plan administrators and brokers from the point of sale through implementation and beyond. The ideal candidate will be an experienced relationship manager with a strong background in insurance, exceptional project coordination skills, and a proactive approach to problem-solving.

In Short

• Serve as the primary point of contact for plan administrators and brokers post-sale for all group insurance products.
• Build and sustain strong client and stakeholder relationships.
• Develop and manage detailed implementation plans.
• Collect and verify documentation from clients and internal teams.
• Collaborate with the enrollment and communications team.
• Oversee enroller training sessions and conduct platform testing.
• Host regular planning and status meetings with clients and brokers.
• Provide responsive, professional service to address inquiries.
• Stay up to date on regulatory changes and industry best practices.
• Partner with internal departments to resolve complex cases.

Requirements

• High School diploma or GED equivalent, required.
• Bachelor's degree in a related field preferred.
• Minimum of 5 years of client-facing experience.
• Demonstrated ability to manage complex cases.
• Advanced proficiency with project management and communication platforms.
• Strong problem-solving and critical-thinking skills.
• Exceptional organizational, communication, and interpersonal abilities.
• Travel to Texas office for bi-annual meetings, required.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Comprehensive benefits package.
• Flexible work arrangements.