Trust & Safety Investigator - Remote

Overview

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

In Short

• Conduct detailed investigations into safety and emergency incidents, Zero Tolerance Policy violations, and other operational concerns
• Collect, analyze, and interpret data from various sources to support investigation findings
• Prepare detailed reports of investigation findings and provide recommendations for corrective actions
• Provide support for collisions and escalations; own insurance claim handling
• Maintain accurate and confidential records of all investigations
• Collaborate with other teams within the Trust & Safety organization, as well as cross-functional teams
• Communicate investigation outcomes to relevant stakeholders including senior management
• Stay current with industry best practices and legal requirements related to safety and investigations
• Support the Regional Case Managers in managing caseloads and prioritizing investigations
• Be an advocate for platform safety and support both sides of the Marketplace

Requirements

• 2+ years of experience directly related to Trust & Safety
• 2+ years of experience in investigations, claims management, risk assessment, or a related field
• Outstanding written and verbal communication skills across multiple functions and teams
• Ability to exercise business judgment to manage sensitive and complex escalations
• Experience working with diverse stakeholders, from executives to front-line workers
• A creative problem solver with the ability to work independently
• Bachelor’s degree in Criminal Justice, Business, Data Science, or a related field is a plus
• Direct experience in Rideshare or a similar two-sided marketplace is preferred

Benefits

• Equity for every full-time employee
• Flexible vacation
• Medical, dental, vision, and life insurance
• 401(k) and FSA
• Opportunity to work for a uniquely positioned, VC-backed company
• Significant upside potential
• Commitment to fair and equitable compensation practices