Marketplace Ride Ops Specialist - Contract - Remote

Overview

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

In Short

• Proactively match rides within 24 hours from scheduled departure.
• Assist in maintaining high ride claim rates across all markets.
• Detect and communicate effectively with team members and leadership any trouble rides (anomalies).
• Continuously identify opportunities for process improvement within the ride-matching operations.
• Ensure adherence to procedures for Same Day Build, Gender Preference, and Lateness Offboarding requests.
• Fulfill requests from our PCD+ program, to match ride series with the same CareDriver.
• Question existing workflows and procedures to streamline operations and enhance efficiency.

Requirements

• 2+ years of experience demonstrating results in a fast-paced, detail-oriented work environment.
• An entrepreneurial mindset and a “no job too small or challenge too big” attitude.
• Strong critical thinking skills and innovation while being self-reliant and resourceful.
• Efficiency driven proficiency in Excel, Word, and Google Docs.
• Strong written and verbal communication skills across multiple functions and teams.
• Experience working remotely.
• Ability to switch between tasks and duties with speed and ease.

Benefits

• Equity for every full-time employee.
• Flexible vacation.
• Medical, dental, vision, and life insurance.
• 401(k) and FSA.
• Opportunity to work for a uniquely positioned, VC-backed company.
• Significant upside potential.