Technical Support Specialist - Telecom B2B - Remote

Overview

We are looking for a Technical Support Specialist for our B2B unit at Holafly. This person will be responsible for providing first and second-level technical support to our partners, ensuring an optimal experience in using our technological solutions.

In Short

• Provide first and second-level technical support to partners.
• Advise and train clients on integration and optimization of technological solutions.
• Collaborate with internal teams to resolve complex technical issues.
• Document solutions and best practices in an internal knowledge base.
• Conduct tests and diagnostics to identify root causes of incidents.
• Monitor partner performance and satisfaction metrics.
• Support implementation of new functionalities and management of changes.

Requirements

• 2+ years of experience in technical support or customer service in telecommunications.
• Conversational English level B1 or higher.
• University degree in Telecommunications or related field.
• Knowledge of APIs, system integration, and telecommunications.
• Experience with ticketing tools (JIRA, HubSpot, etc.).

Benefits

• Remote work.
• Paid time off to relax and recharge.
• Education bonus.
• Great company culture and international environment.