Remote Customer Service Professional (Mandarin/Cantonese/Japanese)

Overview

The Remote Customer Service Professional will be responsible for handling technical requests and providing support to customers in Mandarin, Cantonese, or Japanese, ensuring high-quality service and customer satisfaction.

In Short

• Receive and process technical requests from customers and partners.
• Monitor and manage HRO alerts in accordance with SOPs.
• Handle incoming and outgoing technical calls in required languages.
• Create and manage cases in Hitachi Vantara CRM.
• Order and manage parts for engineers as needed.
• Provide first-line support for inquiries through the support portal.
• Follow established escalation procedures for complex cases.
• Ensure timely updates and accurate case management.
• Work in a fast-paced environment under pressure.
• Collaborate with a diverse, global team.

Requirements

• Technical experience in data storage, networking, and software applications.
• Fluent in English and either Mandarin, Cantonese, or Japanese.
• Strong communication and customer service skills.
• Aptitude for learning new skills and technologies.
• Experience in customer support or service environments.
• Ability to work in rotation shifts, including night shifts.
• Professional telephone manner.
• Team player with a strong work ethic.
• Degree level education or equivalent experience.
• Experience with Salesforce and diagnostic tools preferred.

Benefits

• Industry-leading benefits and support for holistic health.
• Flexible working arrangements tailored to individual needs.
• Opportunities for professional development and growth.
• A supportive, inclusive company culture.
• Access to a diverse, global team of innovators.
• Encouragement of work-life balance.
• Commitment to diversity, equity, and inclusion.
• Ownership and autonomy in your role.
• Encouragement to bring unique perspectives and ideas.
• Equal opportunity employer with reasonable accommodations available.