SMS Staffing is a remote staffing company that specializes in providing customer service solutions. They offer flexible 1099 contract positions, allowing agents to create their own schedules while handling customer inquiries, taking orders, and resolving complaints. The company emphasizes the importance of customer service principles and requires agents to have a high school diploma, proficiency in computer applications, and some call center experience. SMS Staffing supports its agents through a structured onboarding process and provides resources for necessary equipment, ensuring a smooth transition into the role.