Operations & Customer Support Specialist - Remote

Overview

As an Operations & Customer Support Specialist in the screen printing industry, you will play a vital role in ensuring the smooth daily operations of a growing apparel business. You’ll be responsible for managing invoices, supporting customer communication, and assisting with light SEO and marketing efforts. This is a multifaceted role requiring attention to detail, strong communication skills, and a proactive approach to handling a diverse range of administrative and client-facing tasks.

In Short

• Create and manage customer invoices using QuickBooks and Inksoft
• Track, categorize, and record business expenses for bookkeeping purposes
• Follow up on unpaid invoices and assist with light collections
• Maintain accurate client records and payment histories
• Respond to customer inquiries via email and phone
• Support English and Spanish-speaking customers
• Create templated landing pages using provided keywords
• Use AI tools to generate copy for web content
• Maintain content consistency and implement updates via Elementor
• Engage with community members on social media

Requirements

• Strong communication skills
• Attention to detail
• Experience with QuickBooks and Inksoft
• Basic understanding of SEO and marketing
• Ability to manage multiple tasks
• Familiarity with social media platforms
• Proactive approach to customer service
• Spanish language skills are a plus

Benefits

• Opportunity to work in a growing industry
• Flexible working environment
• Engaging work culture
• Chance to develop diverse skills