Inbound Customer Service Representative - Car Dealership - Remote

Overview

We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule.

In Short

• Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.
• Leave voicemails and send follow-up texts and emails to ensure customer engagement.
• Use dealership software to schedule service appointments when customers respond.
• Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers.
• Accurately track and log all customer interactions in internal systems.
• Maintain professional and clear communication throughout all interactions.

Requirements

• Fluent, clear English with a neutral or US-friendly accent.
• Previous call center experience is highly preferred.
• Comfortable making repetitive, high-volume outbound calls.
• Tech-savvy and able to quickly learn new software.
• Ability to follow scripts and handle basic customer questions after training.
• Reliable internet connection, headset, and a quiet work environment.
• Availability to work full-time, Monday–Friday, US Eastern Time hours.

Benefits

• Fully remote role with flexible working hours.
• Competitive compensation and room for professional growth.