IT Help Desk Specialist - Remote

Overview

We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users.

In Short

• Provide day-to-day technical support to end-users via email, chat, or ticketing systems
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems, applications, and devices
• Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)
• Support onboarding and offboarding of employees
• Monitor and respond to IT support tickets in a timely manner
• Maintain IT documentation, SOPs, and knowledge base articles
• Assist with system updates, patches, and basic cybersecurity practices
• Escalate complex issues to senior IT personnel when necessary

Requirements

• Proven experience in IT support, help desk, or technical support roles
• Strong knowledge of Windows and/or macOS environments
• Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)
• Basic understanding of networking concepts (VPN, DNS, IP configuration)
• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)
• Strong problem-solving and troubleshooting skills
• Excellent communication skills
• Ability to work independently in a remote, fast-paced environment

Benefits

• 100% remote work setup
• Exposure to international teams and systems
• Opportunity for contract extension based on performance
• Dynamic and collaborative work environment