Telephone Operator - Remote

Overview

The Telephone Operator is responsible for monitoring and operating the switchboard, answering and directing calls, and managing emergency communications in a hospital environment.

In Short

• Monitor and operate the switchboard for incoming and outgoing calls.
• Direct calls and overhead paging inquiries efficiently.
• Triage and prioritize calls based on urgency.
• Respond to alarms, security calls, and medical emergencies.
• Maintain and clean switchboard equipment.
• Log emergency response information.
• Reprogram computerized fire alarm systems when activated.
• Perform additional duties as assigned.
• Adhere to HIPAA and data security guidelines.
• Comply with company policies and conduct standards.

Requirements

• High school diploma or GED required.
• 1-3 months related experience or training preferred.
• Excellent telephone and interpersonal communication skills.
• Training as a Telephone Operator or Receptionist preferred.
• Experience with PC-based telephone operator console.

Benefits

• Access to a broad spectrum of health-related services.
• Employment with a large national health organization.
• Opportunities for growth within the organization.
• Compliance with ethical and legal standards.
• Support for diverse and inclusive workplace.