Patient Access Coordinator II - Foot & Ankle - Remote

Overview

The Patient Access Coordinator II plays a crucial role in ensuring a positive first impression of the Allegheny Health Network's services by managing scheduling, financial clearance, and patient communication.

In Short

• Completes scheduling and pre-registration processes for patients.
• Validates patient demographic data and verifies medical benefits.
• Calculates patient financial responsibilities and collects payments.
• Communicates effectively with patients and healthcare staff.
• Assists in training and supporting team members.
• Maintains compliance with healthcare regulations and policies.
• Works to achieve productivity standards and enhance performance.
• Handles patient inquiries and resolves issues efficiently.
• Participates in mandatory training and education sessions.
• Contributes to a positive patient experience.

Requirements

• High school diploma or GED required.
• 1-3 months related experience or training preferred.
• Two years of experience in a medical or customer service setting.
• Proficient in using computers and software applications.
• Preferred certification with Healthcare Financial Management Association.
• Experience in call/service center environments is a plus.

Benefits

• $1,000 sign-on bonus for external hires.
• Comprehensive training and development opportunities.
• Supportive work environment focused on teamwork.
• Access to healthcare benefits and insurance.
• Opportunities for career advancement within the organization.