Senior Patient Access Coordinator - Remote

Overview

As a Senior Patient Access Coordinator, you will be responsible for overseeing the patient access process, ensuring a smooth and efficient journey for patients seeking care.

In Short

• Serve as the first point of contact for patients, ensuring compassionate, professional, and efficient interactions.
• Handle escalations and complex patient queries, providing timely resolutions.
• Identify inefficiencies and propose solutions to optimize patient pathways.
• Ensure strict adherence to safeguarding protocols and compliance requirements.
• Utilize advanced communication techniques to encourage patient adherence.
• Maintain meticulous records in the CRM system for compliance.
• Provide guidance and mentorship to junior team members.
• Work towards meeting and exceeding internal and external KPIs.
• Support the team with evening and weekend availability as required.

Requirements

• Minimum of three years of experience in a healthcare setting.
• Proven experience in handling high-volume patient interactions.
• Strong knowledge of NHS patient pathways and compliance requirements.
• Excellent problem-solving and critical-thinking skills.
• High level of organisational skills with exceptional attention to detail.
• Strong ability to handle sensitive data with confidentiality.
• Proficiency in G-Suite software and CRM systems.
• Passion for providing digital healthcare solutions.

Benefits

• Opportunity to work in a rapidly expanding digital health provider.
• Be part of a mission-driven organization focused on improving patient outcomes.
• Collaborate with a passionate team dedicated to healthcare innovation.