Trial Experience Specialist - Sales - Remote

Overview

The Trial Experience Specialist at HighLevel will impact the experience of customers at the beginning of their journey with the SaaS platform, providing world-class engagement and support.

In Short

• Identify, engage, and nurture new customer relationships.
• Align solutions to customer goals and needs.
• Develop rapport with new business customers through inbound engagement.
• Articulate and showcase the HighLevel platform's value proposition.
• Conduct consultative trial engagements via Zoom.
• Engage through various communication channels to enhance trial experiences.
• Collaborate with cross-functional teams to identify solutions.
• Provide technical support to customers during the trial period.
• Adapt to business needs with other assigned duties.

Requirements

• Bachelor’s Degree or equivalent SaaS experience preferred.
• 0-2 years of customer service or relevant experience.
• Strong technical aptitude with HighLevel software.
• Experience with technical documentation and presentations preferred.
• Knowledge of CRM, Marketing Automation, and SEO.
• Experience with various CRM platforms and communication systems.
• Familiarity with Google Suite, Zoom, Slack, and social media platforms.
• Strong organizational and interpersonal communication skills.
• Ability to translate technical ideas for non-technical audiences.
• Self-motivated and organized to manage multiple responsibilities.

Benefits

• Work in a dynamic performance-based atmosphere.
• Autonomy to work independently on projects.
• Collaboration with various departments.
• Encouragement of a healthy work-life balance.
• Strong company culture fostering creativity and collaboration.