Trial Experience Specialist - Sales - Spanish Bilingual - Remote

Overview

The Trial Experience Specialist will enhance the customer journey for new users of the HighLevel platform, ensuring they receive exceptional engagement and support during their trial period.

In Short

• Identify and nurture new customer relationships.
• Align solutions with customer goals and objectives.
• Develop rapport with new business customers.
• Articulate the HighLevel platform's value proposition.
• Conduct consultative engagement via Zoom.
• Utilize multiple communication channels for customer support.
• Collaborate with cross-functional teams.
• Provide technical support during the trial period.
• Maintain engagement to drive trial conversions.
• Adapt to business needs and other duties as assigned.

Requirements

• Bachelor’s Degree or equivalent SaaS experience preferred.
• 0-2 years of customer service or relevant experience.
• Strong technical aptitude for HighLevel software.
• Experience with technical documentation and presentations.
• Knowledge of CRM and marketing tools.
• Familiarity with Google Suite, Zoom, Slack, and social media.
• Excellent time management and organizational skills.
• Ability to communicate technical ideas effectively.
• Strong problem-solving and critical thinking skills.
• Self-motivated and highly organized.

Benefits

• Work in a global, remote-first environment.
• Opportunity to impact customer experiences.
• Collaborative team culture.
• Continuous learning and development opportunities.
• Autonomy in project management.