Manager, Customer Success - Remote

Overview

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team, ensuring an exceptional end-to-end lifecycle experience for HighLevel customers.

In Short

• Lead and inspire the Customer Success team.
• Maximize customer lifetime value through retention.
• Own the “voice of customer” for HighLevel.
• Focus on customer success and end-user adoption.
• Measure success through retention, renewals, and CLTV.
• Raise the voice of customer within HighLevel.
• Utilize internal processes and communications effectively.
• Work with a diverse customer base globally.
• Handle a large volume of data and customer interactions.
• Foster a strong company culture and collaboration.

Requirements

• Experience in Customer Success or related field.
• Strong leadership and team management skills.
• Ability to analyze customer data and feedback.
• Excellent communication and interpersonal skills.
• Proven track record in customer retention strategies.
• Understanding of customer lifecycle management.
• Ability to work in a fast-paced environment.
• Familiarity with CRM tools and customer success software.
• Strong problem-solving skills.
• Passion for customer advocacy and success.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to lead a growing team.
• Flexible work arrangements.
• Access to professional development resources.
• Collaborative company culture.
• Health and wellness benefits.
• Competitive salary and performance bonuses.
• Work with a diverse and global customer base.
• Engage in meaningful work that impacts businesses.
• Be part of a company that values creativity and collaboration.