Account Manager II - Remote

Overview

The Account Manager II at HighLevel is responsible for managing client relationships, ensuring their needs are met, and identifying opportunities for account growth within a global, remote-first environment.

In Short

• Acquire detailed knowledge of products and services.
• Manage and grow client relationships as the primary point of contact.
• Cultivate robust client relationships and ensure high platform utilization.
• Identify upsell and expansion opportunities for clients.
• Collaborate with cross-functional teams to resolve client concerns.
• Support senior-level accounts with client visits and satisfaction checks.
• Participate in weekly check-ins and action planning.
• Synthesize customer feedback and relay insights to the team.
• Assist in generating reports and preparing documentation.
• Provide sales quotations and respond to proposals.

Requirements

• Bachelor’s Degree or equivalent SaaS experience required.
• 2-4 years of digital marketing/account management experience.
• Working knowledge of social media management and SEO.
• Experience with various CRM systems.
• Proficiency in Google Suite, Zoom, and social media platforms.
• Ability to pass a pre-employment background check.

Benefits

• Flexible and fast-paced work environment.
• Opportunity to work in a global community.
• Support for personal and professional growth.
• Innovative and collaborative company culture.
• Access to a wide range of tools for client success.