Remote Otter LogoRemoteOtter

Product Operations Specialist - Growth - Remote

Posted 14 hours ago
Product
Full Time
India

Overview

The Product Operations Specialist will drive operational excellence within the product management team, focusing on streamlining workflows, improving communication, and leveraging data insights to enhance product outcomes.

In Short

  • Monitor and analyze key performance indicators (KPIs).
  • Create and maintain dashboards and reports for product performance.
  • Organize and analyze user research interviews and surveys.
  • Develop support articles to empower customers.
  • Oversee product launch activities and conduct post-launch analysis.
  • Facilitate communication between product teams and stakeholders.
  • Maintain knowledge transfer with Support and Success teams.
  • 1-3 years of experience in Product Operations or related fields.
  • Proficiency in data analysis and visualization tools.
  • Strong communication and organizational skills.

Requirements

  • 1-3 years of experience in Product Operations, Operations, or Data Analytics.
  • Experience with cross-functional teams.
  • Proficiency in MongoDB, Excel, Tableau, Pendo/MixPanel.
  • Experience with project management tools like ClickUp, Freshdesk, JIRA.
  • Ability to assess risks and provide actionable recommendations.
  • Excellent communication skills.
  • Detail-oriented with strong organizational skills.
  • Ability to manage multiple priorities effectively.

Benefits

  • Dynamic work environment with a passionate team.
  • Focus on providing value to users.
  • Opportunity to learn about scaling a B2B SaaS startup.
  • Well-funded and profitable company.
  • Emphasis on continuous improvement and innovation.
HighLevel logo

HighLevel

HighLevel Inc., founded in 2018, is a B2B SaaS platform dedicated to serving marketing agencies and entrepreneurs. With a mission to provide a comprehensive solution for managing various business types, HighLevel caters to a diverse clientele, including digital marketing agencies, ad agencies, SEO agencies, call centers, and freelancers across multiple niches such as real estate, e-commerce, and professional services. The platform offers a wide range of products, including CRM, funnel and website builders, email marketing, and more, supporting over 70,000 agencies and 600,000 small to medium businesses. HighLevel boasts a strong remote team of over 1,200 members across 15 countries, fostering a collaborative and innovative culture focused on user-centric solutions and continuous improvement.

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