Customer Success / Account Management Advocate - Remote

Overview

We are seeking a highly organized and detail-oriented Customer Success, Account Manager to join our startup team at Orcaru, which is on a mission to revolutionize content creation through AI innovation.

In Short

• Part-time role (40-60 hours/month) focused on customer success and account management.
• Manage projects and client communications to ensure needs are met.
• Oversee cross-functional projects and coordinate timelines and resources.
• Provide quality assurance for new features and report issues to the development team.
• Implement and refine operational processes for business growth.
• 2+ years of experience in operations or project management, ideally in a startup.
• Understanding of basic AI/ML concepts is preferred.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to lead teams without direct authority.
• Flexible work environment with opportunities for professional growth.

Requirements

• 2+ years of experience in operations, project management, or related roles.
• Technical knowledge of AI/ML concepts.
• Proficient with operational tools like Asana, Notion, and Google Drive.
• Demonstrated project management skills with multiple stakeholders.
• Familiarity with Agile, Scrum, or Kanban methodologies.
• Excellent written and verbal communication skills.
• Proven ability to lead and influence teams.
• Adaptability in a fast-paced environment.
• Strong relationship-building skills across the organization.

Benefits

• Competitive salary and equity options.
• Flexible work environment and schedules.
• Opportunities for professional growth and responsibility.
• Work with cutting-edge technology and impactful projects.