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Customer Re-Engagement Manager - Remote

Posted Yesterday
Customer Service
Full Time
Germany

Overview

This position is focused on re-engaging inactive customers and transforming them into fans of our software by understanding their needs and implementing necessary actions.

In Short

  • Direct and proactive customer outreach to understand needs and offer tailored solutions.
  • Implement successful measures based on experience from other software areas.
  • Thorough analysis of customer feedback to identify reasons for inactivity.
  • Immediate actions to improve customer satisfaction.
  • Close collaboration with Growth and Customer Success teams for seamless activation measures.

Requirements

  • Experience in customer engagement and feedback analysis.
  • Ability to communicate effectively with customers.
  • Strong problem-solving skills.
  • Experience in interdisciplinary teamwork.
  • Knowledge of software solutions and customer success strategies.

Benefits

  • Opportunity to make a significant impact on customer engagement.
  • Collaboration with a dynamic team.
  • Professional development opportunities.
  • Flexible working arrangements.
  • Access to company resources and tools for success.
HERO Software logo

HERO Software

HERO Software is a rapidly growing tech startup focused on digitizing the craft industry. With a recent Series B funding of 40 million euros, HERO aims to expand its market leadership in craft software solutions. The company provides an intuitive cloud-based software that helps clients manage projects, plan resources, create documents, and acquire new customers, all while being location-independent. HERO fosters an open and relaxed corporate culture built on the values of ambition, trust, and fun, encouraging employees to push boundaries and innovate. The company is committed to creating a motivating work environment where work is enjoyable and leads to outstanding results.

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