Inbound Support Representative - Remote

Overview

The Inbound Support Representative plays a key role in reviewing and processing web-based customer activity while delivering excellent support to both internal teams and external customers. This role is part of the SWIFT (Support Web Internal Fax Team), which ensures accuracy and efficiency in new account setup and order processing.

In Short

• Review and process new account registrations and orders submitted online
• Handle inbound calls and emails from customers, vendors, and internal teams
• Maintain accurate tracking in spreadsheets
• Attend manufacturer training sessions
• Participate in special projects and perform other duties as required
• Meet company standards for work quality and quantity
• Comply with company policies and procedures

Requirements

• Prior administrative or data entry experience
• Customer service experience
• Dental or medical background is a plus
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize effectively
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to type 30-40 WPM
• Bilingual is a plus

Benefits

• Medical, Dental, and Vision Coverage
• 401K Plan with Company Match
• PTO and Paid Parental Leave
• Income Protection and Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits and Worldwide Scholarship Program
• Volunteer Opportunities