Customer Service Representative(Guam) - Remote

Overview

Helpware is seeking experienced Customer Support Representatives to join our team in Guam, focusing on delivering optimal results for our customers.

In Short

• Work during the night as this position is 3rd shift
• Handle inbound and outbound calls
• Schedule transportation for healthcare appointments
• Check status of transportation reservations
• Interact with health plan members and transportation providers
• Route calls to internal teams for billing and account issues

Requirements

• High school diploma or equivalent
• One year of inbound call center experience
• Prior overnight and 3rd shift work experience preferred
• Experience with Medicaid, Medicare, and NEMT guidelines preferred
• Knowledge of health insurance programs and benefits

Benefits

• Opportunity to work in a technology-driven company
• Collaborative team environment
• Long-term career development