Customer Service Representative - GUAM - Remote

Overview

Helpware is a technology-driven American company providing Customer Experience & Operational Support. We are looking for experienced Customer Support Representatives to join our growing team.

In Short

• Collaborate with team members to meet customer needs.
• Handle inbound and outbound calls.
• Schedule transportation for healthcare appointments.
• Interact with health plan members and transportation providers.
• Route calls to internal teams for billing and account issues.

Requirements

• High school diploma or equivalent.
• One year of inbound call center experience.
• Experience with Medicaid, Medicare, and NEMT guidelines preferred.
• Knowledge of health insurance programs and benefits preferred.

Benefits

• Opportunity to build a long-term career.
• Work with a diverse team.
• Engage in a supportive work environment.