Lead Product Designer - Remote

Overview

Help Scout is seeking a Lead Product Designer to drive innovative solutions in customer data management and enhance user experiences across multiple product surfaces.

In Short

• Lead design initiatives for core product areas.
• Collaborate with product and engineering teams.
• Focus on customer data, reporting, and analytics.
• Participate in hiring and improving design culture.
• Deliver exceptional customer-first experiences.
• Navigate complex problems with clear prioritization.
• Utilize qualitative and quantitative data for decision-making.
• Engage in design critiques and feedback sessions.
• Foster growth and development among design team members.
• Work remotely with a preference for Eastern time zone hours.

Requirements

• Proven experience in product design leadership.
• Strong background in customer data and data visualization.
• Exceptional skills in interaction and visual design.
• Ability to embrace ambiguity and lead holistic design solutions.
• Balance data-informed decisions with creative problem-solving.
• Excellent communication and storytelling abilities.
• Passion for mentoring and developing other designers.
• Experience in delivering products that solve real problems.
• Ability to work collaboratively across teams.
• Commitment to core working hours in the Eastern time zone.

Benefits

• Healthcare coverage.
• Wellness resources.
• Remote work flexibility.
• Support for work-life balance.
• Opportunities for professional growth.
• Inclusive company culture.
• Competitive salary aligned with market data.
• Variety of perks to support employees and families.
• Commitment to diversity and inclusion.
• Paid time for take-home design projects during the hiring process.