Director of Data and Analytics - Remote

Overview

Help Scout is on a mission to help businesses delight more customers. As a fully remote company since 2011, we have a team of over 140 people worldwide. We aim to create a culture that balances profit and purpose, making a positive impact while crafting beautiful products.

In Short

• Lead the data strategy aligned with business goals and emerging technologies.
• Build and mentor a high-performing data team.
• Oversee data infrastructure and governance for reliable access.
• Drive actionable insights and guide KPI development.
• Partner with leadership to leverage data as a strategic asset.
• Experience in leading data teams in high-growth SaaS environments.
• Deep knowledge of modern data tools and analytics.
• Excited about AI and data innovation.
• Skilled in translating complex data into actionable insights.
• Work collaboratively across departments to drive impact.

Requirements

• Proven leadership in data teams within tech or SaaS companies.
• Experience in data architecture and governance.
• Familiarity with tools like dbt, Looker, and Snowflake.
• Strong mentoring and collaboration skills.
• Ability to communicate complex data insights effectively.

Benefits

• Healthcare coverage and wellness resources.
• Remote work flexibility.
• Collaborative cross-functional environment.
• Commitment to diversity and inclusion.
• Professional development opportunities.