Remote IT Support Desk Engineer I

Overview

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

In Short

• Provide IT support for desktop and application issues.
• Perform proactive maintenance on servers and networking equipment.
• Support remote application and hardware issues.
• Monitor customer networks and systems.
• Collaborate with field engineers for client needs.
• Document internal processes and systems.
• Respond to client communications promptly.
• Maintain technical records for customers.
• Participate in on-call rotations.
• Travel to customer sites as needed.

Requirements

• 1-2 years of experience troubleshooting Microsoft Windows endpoints.
• Experience with end user support for Microsoft Admin Portals.
• Knowledge of office hardware troubleshooting.
• Strong customer service skills.
• Associate degree in a technology-related field.
• Basic knowledge of Mac OS and mobile operating systems.
• Strong analytical and troubleshooting skills.
• Effective communication skills.
• Ability to adapt to workplace changes.
• Problem-solving abilities.

Benefits

• Equal Opportunity Employer.
• Supportive work environment.
• Professional development opportunities.
• Flexible work arrangements.
• On-the-job training.