Product Manager Lead - Remote

Overview

Heard is an all-in-one financial solution for health and wellness providers that combines software and human support to handle bookkeeping, taxes, payroll, and more. Our mission is to help providers be providers by acting as their financial back office to empower providers to spend less time running their business and more time giving clients the help and support they need through an affordable, easy-to-use software tool with real-time human support.

In Short

• Define and drive product strategy, priorities, and success metrics for our core platform.
• Own and maintain a clear product roadmap aligned to customer needs and business goals.
• Partner with design, engineering, and other cross-functional teams to solve high-impact problems.
• Deeply understand our customers — their workflows, challenges, and goals — to guide decision-making.
• Use a blend of data and empathy to make informed decisions — balancing technical feasibility, customer value, and business impact.
• Foster a culture of customer empathy and excellence in everything we ship.
• Define success metrics and work cross-functionally to measure and continuously improve product performance.
• Contribute to building and evolving the product function at Heard.
• Help Heard scale by improving internal processes and leveraging technology (including AI) to reduce complexity as we grow.

Requirements

• 4-6 years of product management experience, ideally in a B2B SaaS or fintech environment.
• Proven ability to own product strategy and execution end to end – From discovery to delivery.
• Love solving complex problems and finding elegant, user-centered solutions.
• Curious about how AI and automation can unlock new customer value and thoughtful about how to apply them responsibly.
• Biased toward ownership and action.
• Customer-obsessed and balance empathy with data-driven thinking.
• Strong communicator who can align stakeholders around a shared vision.
• Care about impact and value shipping things that make a real difference for our users.

Benefits

• A chance to build, influence and create a product that makes a material difference in the life of our customers.
• Exposure and ownership across the product lifecycle.
• Collaboration and visibility as a member of our Core Leadership Team (CLT). Report directly to the Co-Founder + CEO.
• A collaborative, fast-moving culture that values clarity, trust, and autonomy.
• Competitive compensation, equity, and benefits.