Senior Manager, Payment Processing and Chargeback Operations - Remote

Overview

The Senior Manager of Payment Processing and Chargeback Operations is responsible for leading payment lifecycles, improving workflows, and ensuring compliance in a remote working environment.

In Short

• Lead daily execution of payment operations.
• Drive strategic process improvements and compliance oversight.
• Provide coaching and mentoring to staff.
• Build productivity reporting for senior leadership.
• Conduct performance reviews and operational strategy assessments.
• Ensure team understanding of policies and procedures.
• Collaborate with Finance, Compliance, and Client Services.
• Maintain databases for financial information.
• Analyze trends and resolve payment issues.
• Ensure alignment with NACHA regulations.

Requirements

• 5+ years of leadership in Payment Operations or Finance.
• Deep understanding of ACH and Credit Card processing.
• Experience managing KPIs in high-volume environments.
• Strong knowledge of payment systems and financial workflows.
• Intermediate to advanced Microsoft Excel skills.
• Experience with databases, SQL, or BI tools is a plus.
• Analytical mindset with problem-solving skills.
• Exceptional organizational and communication skills.
• Mentoring leadership style focused on team growth.
• Extensive chargeback experience.

Benefits

• Medical, Dental, Vision Insurance.
• 401k with 4% company match.
• Unlimited PTO and paid sick time.
• EPIC company culture.