Field Service Engineer II - Connecticut/West Massachusetts - Remote

Overview

The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment within a hospital or healthcare system in Connecticut and Western Massachusetts.

In Short

• Perform advanced troubleshooting and repair on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers.
• Communicate with customers and manage customer-related concerns.
• Maintain customer service logs and internal service records.
• Engage with team members regarding status of issues.
• Assist in creating growth strategies and deployment plans.
• Conduct application training for clinical staff.
• Stay updated with competitor information and market trends.
• Demonstrate strong commercial acumen.
• Participate in sales opportunities and contract renewals.

Requirements

• Associate’s or Bachelor’s degree in related engineering fields or equivalent experience.
• Imaging experience required.
• Experience with Web applications and Microsoft products.
• Legal authorization to work in the U.S. is required.
• Must comply with background checks and customer access policies.
• Ability to lift up to 35 lbs. unassisted.
• Strong focus on customer needs and satisfaction.
• Exhibit strong collaboration skills.
• Ability to provide coaching and feedback.
• Proactive engagement with team members.

Benefits

• Great work environment with professional development opportunities.
• Challenging careers with competitive compensation.
• Flexibility to turn ideas into world-changing realities.
• Supportive culture fostering care and collaboration.
• Relocation assistance provided.