Head of Resident Experience - Remote

Overview

Hazel Valley Homes is seeking an innovative and strategic Head of Resident Experience to lead and revolutionize our approach to resident satisfaction and retention in the single-family rental (SFR) industry.

In Short

• Define and execute a holistic resident experience strategy.
• Lead the development of resident-focused initiatives and programs.
• Serve as a subject matter expert on CRM platforms.
• Assess emerging technologies to enhance resident journey.
• Use data analytics to refine strategies and deliver solutions.
• Monitor and report on key performance indicators (KPIs).
• Partner with various teams to ensure a cohesive approach.
• Lead, mentor, and develop a team of resident experience professionals.
• Oversee call center operations for best-in-class experiences.
• Collaborate with the brand team on social media and reputation management.

Requirements

• Bachelor’s degree in Business, Real Estate, Technology, or related field.
• Five + years of experience in resident/customer experience leadership.
• Ability to thrive in a fast-paced, technology-forward environment.
• Extensive knowledge of CRM systems.
• Strong understanding of technology trends enhancing customer experiences.
• Exceptional analytical skills to drive decisions.
• Outstanding communication and interpersonal skills.
• Demonstrated ability to innovate and adapt.
• Familiarity with the nuances of the SFR industry.

Benefits

• Make a real impact every day.
• Be part of a mission-driven organization.
• Valued unique contributions and trusted decision-making.
• People-first approach for both renters and team members.