Customer Engagement Platforms Manager - Remote

Overview

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here. We’re building the future of pediatric and family mental health care - delivering high-quality, evidence-based support to children and families at home, in schools, and in their communities.

In Short

• Work with a team that increases equitable access to quality health care experiences.
• Build and professionalize a high growth high impact social enterprise.
• Be compensated competitively and developed professionally.
• Own the implementation and optimization of Gainsight.
• Design and manage customer engagement programs.
• Collaborate cross-functionally to ensure data accuracy.
• Train teams on using Gainsight effectively.
• Measure engagement performance and optimize via analytics.
• Lead end user education and enablement activities.
• Influence roadmap prioritization based on customer data.

Requirements

• 3+ years of experience in Customer Success Operations or Engagement Platforms.
• Hands-on experience administering Gainsight.
• Ability to own systems independently.
• Experience designing and executing engagement campaigns.
• Strong data fluency and comfort with dashboards.
• Ability to collaborate cross-functionally.

Benefits

• Market competitive compensation.
• 401k match.
• Healthcare coverage.
• Paid time off.
• Stock options.
• Broad range of other benefits and perks.