Support Systems Administrator, User Operations - Remote

Overview

Harvey is expanding into Zendesk as our primary support platform, and we need someone who can hit the ground running and own it end to end. We are looking for a Support Systems Administrator to lead the implementation, configuration, and ongoing maintenance of Zendesk — and to serve as the connective tissue between our support tooling and the rest of the Harvey technology stack.

In Short

• Own the implementation and configuration of Zendesk as Harvey’s primary support platform.
• Integrate Zendesk with Harvey’s broader tooling ecosystem.
• Partner with Support leadership to translate operational requirements into system configurations.
• Maintain system health and monitor performance.
• Build and maintain reporting and dashboards within Zendesk.
• Evaluate and implement Zendesk apps and add-ons.
• Document system configurations and administrative processes.
• Stay current on Zendesk product updates.

Requirements

• 3+ years of recent hands-on Zendesk administration experience.
• Experience integrating Zendesk with third-party tools.
• Strong technical problem-solving skills.
• Familiarity with support operations workflows.
• Experience building reports and dashboards in Zendesk Explore.
• Organized and documentation-minded.
• Comfortable working cross-functionally.
• Bonus: Zendesk certification(s); experience with AI-powered features.

Benefits

• Opportunity to shape the future of work.
• Work with a motivated and committed team.
• High growth potential.
• Competitive salary.
• Flexible working environment.