Video Content Creator, Customer Education - Remote

Overview

As a Video Content Creator on our Customer Education team, you’ll play a critical role in helping customers learn not just how to use Harvey—but how to master it.

In Short

• Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.
• Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.
• Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.
• Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.
• Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.
• Maintain a consistent brand voice, tone, and visual identity across all video content.

Requirements

• 2-4 years of experience creating and producing educational or instructional video content for SaaS or technology products.
• Comfortable producing in rapid release cycles, creating multiple videos each week.
• Proven ability to explain complex technical concepts through engaging, visual storytelling.
• Proficiency with tools such as Loom, Adobe Premiere, ScreenStudio, or similar platforms for video capture, editing, and collaboration.
• Experience leveraging AI-driven tools to expedite video creation and maintain high output quality.
• Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance).
• Deep understanding of instructional design principles and how to translate them into video.
• Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously.
• Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.

Benefits

• Opportunity to shape the visual voice of customer education.
• Work in a fast-paced startup environment.
• Collaborate with a motivated and passionate team.
• Gain experience in a rapidly growing company.