Support Enablement Lead - Remote

Overview

Harvey is building a world-class support function, and ensuring our team stays sharp as the product rapidly evolves is a critical part of that foundation. We are looking for a Support Enablement Lead to own the enablement strategy for our support org — covering both how we ramp new hires and how we keep tenured specialists continuously growing.

In Short

• Co-own the enablement roadmap for the support team, covering both onboarding and ongoing training.
• Serve as the primary day-to-day guide for the Support Enablement Specialist and QA Specialists.
• Design and oversee a structured, scalable onboarding program.
• Own the ongoing enablement program, translating product releases into learning content.
• Oversee the QA program in partnership with the QA Specialist.
• Partner with Product to stay ahead of releases.
• Maintain and evolve a library of enablement resources.
• Track and report on enablement effectiveness.

Requirements

• 4+ years of experience in support enablement or a related role within a technical SaaS product environment.
• Experience mentoring or guiding others.
• Demonstrated ability to own an enablement strategy end-to-end.
• Strong instructional design instincts.
• Experience working in fast release cycles.
• Data-driven approach to program improvement.
• Deep familiarity with support workflows.
• Excellent communication skills.
• Bonus: experience with LMS platforms or AI-assisted content development workflows.

Benefits

• Opportunity to help build a generational company.
• Strong product-market fit and world-class investor support.
• Fast-paced and intense work environment.
• Focus on personal, professional, and financial growth.
• Collaborative team committed to solving real problems.