Video Content Creator, Customer Education - Remote

Overview

As a Video Content Creator on our Customer Education team, you’ll play a critical role in helping customers learn not just how to use Harvey—but how to master it.

In Short

• Develop high-quality, engaging, and instructional videos for customers.
• Drive the full production lifecycle from storyboarding to publishing.
• Create diverse video formats including product walkthroughs and motion graphics.
• Incorporate storytelling and instructional design principles.
• Leverage AI-driven tools for efficient video creation.
• Maintain brand voice and visual identity across videos.
• Analyze engagement metrics to improve content effectiveness.
• Regularly update videos with new product features.
• Collaborate with cross-functional teams for content accuracy.
• Participate in review cycles with subject matter experts.

Requirements

• 3–5 years of experience in educational video content creation.
• Ability to produce videos in rapid release cycles.
• Proven ability to explain complex concepts visually.
• Proficiency with video capture and editing tools.
• Experience with AI-driven video creation tools.
• Strong editing skills and attention to detail.
• Understanding of instructional design principles.
• Excellent organization and project management skills.
• Collaborative mindset with cross-functional experience.

Benefits

• Opportunity to shape the visual voice of customer education.
• Work in a fast-paced startup environment.
• Collaborate with motivated and committed team members.
• Potential for personal and professional growth.
• Contribute to a generational company at an inflection point.