Senior Solutions Architect, EMEA - Remote

Overview

The Senior Solutions Architect at Harvey.ai is a critical role that bridges the gap between our product team and client-facing teams. You will be responsible for explaining the technical aspects of Harvey, addressing security and architecture questions, configuring customer accounts, and ensuring seamless integration with our platform. Your expertise will be instrumental in driving upsell opportunities for additional SKUs and our API offerings.

In Short

• Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients.
• Address and resolve customer queries related to security, architecture, AI technology, and platform integration.
• Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
• Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform.
• Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.
• Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.
• Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.
• Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.

Requirements

• Experience in customer-facing roles, particularly in technical sales or solutions architecture.
• Strong understanding of AI technologies and their application in professional services.
• Proven ability to communicate complex technical concepts to non-technical audiences.
• Experience with Single Sign-On (SSO) and other authentication mechanisms.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and a customer-centric mindset.

Benefits

• Competitive compensation.
• Opportunity to work with a world-class team.
• Engagement in cutting-edge AI technology.
• Potential for career growth in a hypergrowth startup environment.