Claims Representative, Workers' Compensation - Remote

Overview

The Claims Representative for Workers' Compensation is responsible for managing claims, ensuring timely investigations, and providing exceptional customer service while adhering to regulatory and ethical standards.

In Short

• Manage workers’ compensation claims with financial accuracy.
• Provide benefit oversight and adhere to statutory guidelines.
• Establish productive relationships with customers.
• Utilize critical thinking to inform claim decisions.
• Perform accurate calculations of disability benefits.
• Leverage technology for efficient claim outcomes.
• Demonstrate professionalism in customer interactions.
• Promote a culture of collaboration and inclusion.
• Meet productivity targets in a fast-paced environment.
• Self-manage priorities while delivering accurate work.

Requirements

• Prior experience in workers’ compensation claims preferred.
• High School Diploma required; Bachelor’s Degree preferred.
• Strong computer skills in MS Office Suite.
• Excellent organizational and time management skills.
• Strong communication and negotiation skills.
• Ability to adapt to changing workflows.
• Active listening skills to meet customer needs.
• Desire to promote a culture of continuous learning.
• Ability to manage competing priorities effectively.

Benefits

• Competitive salary and performance-based pay.
• Opportunities for professional development.
• Inclusive and collaborative work culture.
• Flexible work arrangements.
• Comprehensive benefits package.
• Support for mental health and well-being.
• Recognition programs for outstanding performance.
• Access to resources for continuous improvement.
• Commitment to community engagement and equity.