Customer Launch Engineer - Remote

Overview

HappyCo is seeking a Customer Launch Engineer to provide expert frontline support for our customers during product launch and beyond, enhancing customer satisfaction and streamlining processes.

In Short

• Develop well-structured code for seamless customer integrations.
• Provide specialist technical support during product launches.
• Investigate and debug reported issues.
• Identify recurring issues and propose long-term solutions.
• Manage scope, delivery, and configuration of product changes.
• Contribute to product development strategies.
• Ensure timely resolution of launch tickets.

Requirements

• 2+ years in a software engineering role.
• Strong debugging and troubleshooting skills.
• Proficiency in coding languages like Python, JavaScript, SQL.
• Experience with APIs and system integrations.
• Familiarity with cloud platforms like AWS or Azure.
• Experience in customer-facing technical support.
• Understanding of SLAs and incident management.
• Strong communication skills.
• Problem-solving mindset under pressure.
• Collaboration skills with product and engineering teams.

Benefits

• Flexible and supportive work culture.
• Opportunities for career growth.
• Work with a values-driven team.
• Engage in continuous improvement initiatives.