Customer Success Representative II - Remote

Overview

As a Customer Success Representative II at HALO, you will ensure smooth order management processes, provide proactive customer support, and maintain effective communication with stakeholders to enhance customer satisfaction.

In Short

• Run daily reports of open orders and follow up as needed.
• Monitor new orders and document follow-up actions.
• Review order details for shipping accuracy.
• Track shipments to confirm on-time delivery.
• Proactively resolve post-shipment issues.
• Maintain communication with various stakeholders.
• Respond to inquiries from internal teams.
• Document all order-related actions in systems.
• Provide support for other customer service reps.
• Mentor entry-level representatives.

Requirements

• High school diploma or GED required.
• 2+ years of customer service experience.
• Strong attention to detail and organizational skills.
• Active listening and communication skills.
• Proficiency in Microsoft Office.
• Ability to multi-task and meet deadlines.
• Flexible in working independently and in teams.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) Retirement Savings Plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Opportunities for career advancement.
• Flexible schedules and hybrid work options.